Customer Support Associates

Customer service/guest service is It’s a basic requirement of every industry and every company to have CSA, s to support and help their customer; Hence there is lot of opportunity for everyone to start their career as CSA

Retail sector have large number of opportunities outside Airport also so one need not to worry about his career opportunities in this sector.


One can pursue this career just after completing 12th from any stream In addition to this candidates are also expected to have following attributes

Excellent communication skill

Presentation skill

Fluency in spoken English

Courteous mannerism

Topic Covered

1. Customer Service

2. How to handle different types of customers

3. Grooming and Etiquettes

4. Communication Skills

5. Attitude and soft skills

7. Spoken English

  • Course Code :4104
  • Age 17.5-26 Years
  • Eligibility : 12th Pass (Male / Female)
  • Duration of Course : 4 months
  • Examination Authority : : Exam Conducted by Asiya Institute of Banking Finance & Aviationt
Job Opportunities:

Since C S A is basic profile course, so there are lots of opportunities at different airport. Currently more than 50 different companies and number of Airlines seeking individuals for CSA post.